Right of Withdrawal

This page sets out your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is a right given to you by law. It is not the same thing as our 30 night trial, and the conditions of that trial do not apply to this page.

This right, and our trial, are two different things

We offer a commercial 30 night trial on top of the law. That trial has its own conditions: a minimum of 10 nights before a used pillow is refunded, and a short video.

None of those conditions apply to the statutory right on this page. To cancel under the Regulations you do not have to wait 10 nights, you do not have to send us a video, and you do not have to give us a reason. The trial is added to this right. It never replaces it and it never reduces it. If you would rather use the trial, its terms are on the 30 Night Trial page. The choice is yours.

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. Where your order is delivered in several instalments, the period runs from the day you receive the last item.

How to exercise it

To exercise the right to cancel, you must inform us of your decision by a clear statement, for example a letter sent by post or an email. You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is enough for you to send your communication before the cancellation period has expired.

Send your cancellation to us at hello@hushlykids.com, through our contact page, or by post to Hushly LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Either route is valid. You can also use our Refund or Cancellation page, which collects the details we need in one go: using that form is a convenience, never a condition of cancelling. A cancellation is effective from the moment you send it, not from the moment we read it.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than 14 days after the day on which we receive the goods back from you, or you supply evidence of having sent them back, whichever is the earliest. We will use the same means of payment as you used for the initial transaction, and you will not incur any fees as a result of the reimbursement.

You must send the goods back without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Choose a tracked service for the return. While the pillow is travelling it remains your responsibility. Put a note in the box with your name and your order number, so that we can match the parcel to your order when it arrives, and keep your proof of postage.

Diminished value, in plain terms

You can unpack the pillow, take it out, handle it and look at it from every angle, exactly as you could have done in a shop. That alone never costs you anything.

Handling that goes beyond what is needed to establish what the goods are, what they are like and how they work is what the Regulations mean by diminished value. A pillow is against a child's face and mouth all night, and a pillow that has been slept on can never be offered to another family for hygiene reasons, so a pillow that has been used has lost most of its value to us. A deduction in that situation can therefore be substantial.

The deduction is assessed case by case, on the actual state of the goods we receive, using this indicative scale:

• Never used, complete, clean and able to go back on sale: nothing is deducted and the full price is refunded.
• Used, even returned clean and complete: 75% of the price paid for the item is deducted, so you are refunded 25%.
• Stained, smelling, washed, damaged or incomplete: the deduction can reach the full price of the item, as it can be neither checked nor put back into circulation.

We record and document the state of the pillow when the return parcel is opened, we set out the amount and the reason to you in writing before we apply anything, and a deduction can never exceed the price you paid for the item.

For a pillow that is unused or used, this matches the scale on our 30 Night Trial page. What the trial adds is a longer period of 30 nights, a free size exchange and, very often, a refund without sending the pillow back.

Exceptions

The right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons if they become unsealed after delivery, and it does not apply to goods made to your specifications or clearly personalised. A support cushion is not excluded from the right to cancel as a category. The exception for sealed goods applies only where an item is supplied sealed for health protection or hygiene reasons and has been unsealed after delivery.

Refusing a parcel is not a cancellation

If you refuse a parcel at the door, or do not collect it in time, that on its own is not a notice of cancellation. To cancel you have to tell us, by any clear statement. See our Shipping and Returns page for what happens to a parcel that comes back to us.

Model cancellation form

Complete and return this form only if you wish to withdraw from the contract.

To Hushly LLC (trading as Hushly Kids), 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States, by email at hello@hushlykids.com, or through the contact page at /pages/contact:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Order number:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date:

Once we have your message we confirm that we have it and send you the return instructions.

Last updated: 14 September 2026.